FateFATE / AI TRANSFORMATION NOTES
Making AI part of how work gets done.
I am Fate, a product leader putting AI to work. My journey runs from personal knowledge to departmental change and company-wide transformation.
I care about using AI creatively to grow the business. People should also be freed from repetitive work.
Explore the practice↗From my knowledge base to AI work across the company.
- 01
Personal knowledge
Organize my materials, preserve context, and let AI work with accumulated knowledge.
- 02
Departmental change
Rebuild how my department tracks work, produces analysis, shares results, and hands work over.
- 03
Company-wide transformation
Bring these lessons to other departments. The goal is an AI Native company, with transformation still underway.
Automate departmental work management.
AI connects a shared work baseline, new evidence, progress review, and clarification to support departmental coordination.
Write clear instructions and let AI do the work.
Define the goal, materials, steps, and checks so AI can execute the task and others can take it over.
From manual customer support to automation.
AI supports replies. Structured case records can also help improve future support and products.
Start with one task, then expand.
Set the goal and standards, start with a real task, then apply what works to the next one.
02Management becomes more explicit.
AI makes unclear goals and acceptance standards harder to ignore.
03Transformation should reduce the burden.
A new way of working needs to help people with work they actually face.
Field notes
Record each iteration.
Follow the work by date: what we did, what changed, and why.
All field notes ↗- Prepare cases, thoughts, and a timeline for the website
- Unify meeting archives
- Make recurring work easier to continue